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SCHOOL-AGE
FREQUENTLY ASKED QUESTIONS

PROGRAMS & ENROLLMENT TYPES

What types of school-age programs and enrollment options do you offer?

We offer a diverse array of Expanded Learning programs designed to meet the varied needs of our communities through different funding structures, including:

 

Program Types Based on Funding

  • Fully Funded Programs: These are supported entirely by ASES (After School Education and Safety) and ELO-P (Expanded Learning Opportunities Program) grants, requiring no payment from families.

  • Mixed Funded Programs: A combination of ELO-P grants and private payments support these programs.

  • Private Funded Programs: Entirely funded through private payments by families.

 

Enrollment Types

  • Fee-Waived - No-Cost: Eligibility for no-cost enrollment is extended to:

    • Families benefiting from CalFRESH or CalWORKS.

    • Students identified as Foster Youth or Homeless.

    • Enrollment at a Title 1 School.
      Note: Strict attendance guidelines apply to all students.

  • Fee-Paying - Reduced Rate: Families can apply through the 4Cs ACCESS Program or San Mateo County for this option. If eligible, these sources will cover a portion of childcare costs, with families paying the remainder.

  • Fee-Paying - Full Rate: For families that do not qualify for the above options, full-rate payment for our programs is required.

 

How do I know what type of program is offered at my child's school?

Select the page corresponding to your child's school from the list of locations. View the Schedule & Rates section for comprehensive details on the program type, schedules and rate.

How do I know if we qualify to participate for free?

The best way to find out if your family qualifies is to obtain this information directly from your student's school. If you believe your student may qualify but haven't received information from the school, we recommend contacting the school's administrative office for clarity on your student's eligibility status.

How do I know if we qualify to participate at a reduced rate?

To find out if your family qualifies for participation at a reduced rate, you need to apply for a childcare subsidy through The Child Care Coordinating Council (4C's) or CalWORKS Childcare Support. If enrolling in a mixed-funded program, you might qualify for a temporary reduced rate. This opportunity allows families to access our programs at a lower cost while waiting for a permanent spot.

REGISTRATION & ACCOUNTING

How do I register my child?

To register your child for one of our Expanded Learning programs, please start by using the registration link provided on the page for the specific school you are interested in. Each of our school-based programs uses one of two distinct registration methods:

  • Request Registration: Complete a registration request form. After submission, our enrollment coordinator will review the request to confirm if there is space available in the program and will subsequently offer you a space for your child. 

  • Self-Registration in the 1CORE Family Portal: Directly enroll your child via the 1CORE Family Portal. This option allows you to register your child as long as there is space available in the program.

 

Do I need to set up Tuition Auto Pay (TAP) if I already have TAP set up for one of your other locations?

Payment setup for all programs is separate. You will need to set up TAP for your club account.

 

Do I need to enter Family and Child Info if I’ve already completed it for one of your other locations?

Child and Family Info for all programs are separate. You will need to complete all Child and Family Info for each location.

 

How can I increase my child's hours/days?

You can submit a request for a new schedule via the Parent Portal. If we can accommodate your newly requested schedule, you will be charged the prorated rate of the new schedule for the remaining days of the month.

 

How can I decrease my child's hours/days?

You can submit a request for a new schedule via the Parent Portal. The new rate will take effect 30 days from the time the new schedule request is received.

 

How do I withdraw my child?

A Withdrawal Form must be submitted. You will be charged your current tuition for 30 days from the date we receive a completed Withdrawal Form, even if your child does not attend.

 

Whom do I contact with billing questions?

Contact the center director.

What is your Tax Identification Number?

Our Provider Tax ID: 94-1552733

You can access Account Statements and Year-End Tax Statements in the Parent Portal.

ATTENDANCE

If my child is going to be absent on one of their scheduled days, can they attend on a day they are not scheduled?

There are no trading days or hours. If your child attends the program outside of their schedule, you will be charged the Add-On rate for every fraction of an hour.

 

What if my child is going to be absent?

Absences cannot be made up. There are no credits or refunds for missed days. If your child is going to be absent, please notify your child's program by email, text, or phone.

 

What if I’m going to be late picking up my child?

If you are going to be late picking up your child, please notify your child's program. There is a five-minute grace period. After that, there is the Add-On Fee for hours attended outside of their scheduled time or $5 per minute late-fee beginning at 6:05 PM.

 

Will I be charged any additional fees on early dismissal and minimum days?

If you are signed up for one of our regular schedules, you will not be charged any additional fees. Please check your child's elementary school for early dismissal and minimum days.

DROP-OFF & PICK-UP

Can I drop my child off at the curb or outside of the classroom?

No, you must walk your child to the classroom and provide your unique pin. Children may not sign themselves in or out.

 

Why do I have a different code than the other authorized pick-up persons?

Happy Hall requires a unique ID code for every person picking up a child. Please do not give your pin for someone else to use. We require that you enter all authorized pick-up persons in the 1CORE Family Portal.

 

Can I call to have my child come outside when I pick up?

No, you must pick up your children directly at the classroom and provide your unique pin. Children may not sign themselves in or out.

FOOD & ALLERGIES

Do I need to pack a snack for my child?

Afternoon snacks are provided to all children present during snack time. Your child has the option to eat a packed snack if preferred.

 

What if my child has food allergies?

If your child has any food allergies, please make sure to note this in the 1CORE Family Portal, as well as speak with the center director. If you make changes to your child’s allergy information after their start date, please notify the director.

Is Happy Hall nut-free?

Happy Hall operates as a nut-aware program. This means we have policies in place to prohibit food containing any nut products from being brought into our programs in order to minimize the risk of exposure to allergens. However, families need to know that while we take significant precautions, we cannot guarantee that our environment is completely nut-free at all times. We rely on the cooperation of all our families to follow these guidelines and help us maintain a safer environment for children with nut allergies.

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